Every summer, sales crews work Phoenix-area neighborhoods door to door, and every fall plenty of homeowners end up stuck in contracts they did not understand, paying for pests that were never covered. None of that requires a villain — just fine print and a homeowner who did not know what to ask.
So here is the list. We wrote it expecting to be asked these same eight questions ourselves, and that is the standard worth holding any company to: a good operator answers all eight without flinching, in writing, before you sign anything.
1. Do you actually know Arizona pests — and my neighborhood?
Then ask where their routes actually run. A truck that is already working your neighborhood means faster starts and faster re-services; a dispatch center three cities away means promises with soft edges. Any company worth hiring can tell you exactly which communities they drive every week.
2–3. Get the guarantee and the contract terms in writing
Question three: how long is the contract, and what does it cost to leave? This is where homeowners get hurt most. The red flag is a 24-month agreement with a cancellation fee around $200, sold on a discounted first visit. Reasonable companies offer month-to-month service or an easy exit, because they expect to keep you with results, not penalties.
4–5. What is excluded — and do scorpions cost extra?
Question five is the Arizona-specific one: are scorpions covered, and do they cost extra? Scorpions are the number one pest call in the East Valley, yet some plans treat them as an add-on. Scorpion work legitimately costs more — direct-contact treatment, harborage work, and night inspections rather than a simple perimeter spray — but the surcharge should be quoted up front, not discovered later.
6–8. Who shows up, what it costs, and the re-service policy
Question seven: is pricing published anywhere, or is every quote a mystery? When a company will not put a starting price on its own website, the number tends to float toward whatever the salesperson thinks a doorstep will bear. Published pricing disciplines everyone — it is why our plans start at $49 a month and say so publicly.
Question eight: spell out the re-service policy. Is it free, how fast do they come, and is there a cap on how often you can call? A company confident in its work puts no asterisk on this. A company that hesitates is telling you what the guarantee is really worth.
What a fair deal looks like
Most established Valley companies clear that bar. The point of the eight questions is not paranoia — the few who fail them tend to fail several at once, and ten minutes of asking saves you a two-year contract's worth of regret.